Connecting...

Junior Support Analyst (Applications)

Junior Support Analyst (Applications)

  • Location

    City of London, London

  • Sector:

    Technology, Retail

  • Job type:

    Permanent

  • Salary/Rate:

    £30000 - £40000.00 per annum + Benefits Package

  • Contact:

    Simon Lee

  • Contact email:

    slee@venquis.com

  • Salary high:

    40000

  • Salary low:

    30000

  • Job ref:

    BBBH11316_1573725451

  • Published:

    29 days ago

  • Expiry date:

    2019-12-01

  • Startdate:

    ASAP

  • Consultant:

    #

We have a brand new Junior Support Analyst position working for one of our top Fashion Retail Clients. Working on Business Applications this role is supporting the IT Department based in Central London.

You will be responsible for maintaining and supporting a range of business applications from small, niche and bespoke solutions to large cross-function applications such as Retail/Merchandising/Reporting systems, as well as supporting and maintaining the integrations between such applications.


Responsibilities:

  • Provide daily application support ensuring that application behaviour, integration and data integrity are current and correct
  • Provide reactive multi-level application support ensuring that appropriate support and resources are available to respond to issues in the timescales required by the business
  • Develop strong working knowledge of all business application functions, associated interfaces and task schedules
  • Ensure application, integration and support documentation is current and correct and available to all appropriate functions
  • Manage the end to end lifecycle of assigned tickets within the helpdesk
  • Participate in ad-hoc support operations as needed, including on site store openings, relocations, closures and other projects
  • Assist in the acceptance of new business applications into the support function, working with project teams to ensure requirements and criteria are defined and appropriate testing is undertaken
  • Contribute to the continuous improvement of the overall IT function by identifying what can be improved upon and promoting efficiencies

Skills and experience:

  • Experience of working in retail with an understanding of a multi-channel business
  • Experience working in an IT business application support function
  • A background in technology is desirable
  • Good working knowledge of PCs and Microsoft applications
  • Previous exposure of retail POS, ERP, Digital as well as Merchandising and Warehouse solutions is desirable
  • Well organised with strong time management skills
  • Attention to detail and strong communication skills- both verbal and written